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One of the biggest reasons for failed spend management deployment is an inability to bring suppliers on–board quickly and in a timely fashion. Imagine if a spend management system was rolled out with only 50% of the suppliers enabled. When employees go to the system to purchase something, after a few searches, they would soon realize that the supplier for the product they are looking for is not in the catalog yet. Frustrated, having wasted their precious time, they would have to use the old method to buy that product. After a few such mishaps, they would stop going to the system altogether – a failed implementation.
Supplier enablement is one of the single largest reasons for project delay or failure in the implementation of a spend management system.
The Aberdeen “Supplier Enablement – Connecting with Suppliers to Build Lasting Relationships” report published May 2007 lists the following key point in supplier enablement
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Supplier enablement is the #1 e–procurement challenge, especially for ERP customers |
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Enabling and successfully collaborating with suppliers is the #2 goal for CPOs |
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66% say emphasis on supplier enablement has increased over last 3 years |
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EDI exists, but phone, fax and email dominate for small and medium–sized enterprises |
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Outsourcing supplier enablement to a third–party is a Best in Class strategy |
AMR Research, an industry analyst firm, in a recent research note stated “Do not underestimate work needed to get suppliers on board. Whether you′re a buyer or an exchange trying to get your supplier online, a great deal of work, well beyond just content management and fulfillment services is necessary.”
To help overcome these challenges, Ketera gets actively involved in ensuring fast supplier enablement for each customer implementation. Ketera works closely with customers and their suppliers to drive accurate supplier profile information and catalog content for supplier enablement to the end user desktop.
Ketera supplier profile services cover a broad range needs ranging from performing supplier outreach to secure accurate profile information to managing supplier recruitment or survey campaigns and performing content validation to ensure an accurate DUNS number or current certifications in areas such as supplier diversity, safety, and environmental compliance. Ketera catalog content management services include catalog submission, validation checks, content augmentation, approval, and final posting to the end–user catalog. In addition, Ketera provides classification, attribution, and translation services to help standardize and roll–out catalog information as part of the catalog–based system. Finally, Ketera offers supplier catalog hosting, where Ketera hosts the catalog as a punch–out site for a customer.
As an on demand vendor, Ketera’s success is closely tied to the success of its implementations. Hence, supplier enablement has always been a key focus area for Ketera. |
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| To learn how Ketera Spend Management Solutions can help your business, call 1–887–486–4340 |
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