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The single largest reason for a failed deployment of a spend management system is the long delay in bringing suppliers’ catalogs online. As a result, when users attempt to purchase an indirect supply item through the new system, and if all supplier catalogs are either not online or are not current, users get annoyed that the interaction wasted their precious time. After a few such events, they stop going to the system altogether – a failed implementation.
Ketera addresses this issue with its online catalog hosting and management capabilities. First, the customers, the supplier and Ketera work together to help the supplier create a catalog that is online–ready. The supplier enablement service from Ketera offers this solution.
Next, Ketera offers services to host the catalog for a supplier as a punch–out site for a customer. This service reduces the time that suppliers or customers need to spend on technical issues to ensure that the online catalog can be easily integrated into the user’s spend–management solution. In addition, it lets a supplier make a single catalog available to many different customers, minimizing the time needed to integrate with new customers or to update the online catalog for existing customers.
The Ketera Catalog Hosting solution also lets suppliers provide customized catalogs for key customers. It lets them monetize service level agreements (SLAs) and provide a differentiated service to their most profitable customers. |
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| To learn how Ketera Spend Management Solutions can help your business, call 1–877–486–4340 |
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